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Remote Support Not Responding (Desktop) ​

What it is: A troubleshooting fix for when the Draftworx Desktop Remote Support tool fails to open or connect.

What it's for ​

If Remote Support is unresponsive or will not launch, another remote-access program — usually TeamViewer — is often running in the background and blocking it. Stopping all TeamViewer processes resolves the conflict.

How to do it ​

Disable TeamViewer Auto-Start ​

  1. Open TeamViewer.
  2. Uncheck Start TeamViewer with Windows.
  3. Click Disable to confirm.

Stop All TeamViewer Processes ​

  1. Open Task Manager by pressing Ctrl + Shift + Esc.
  2. In both the Apps and Background Processes sections, select every TeamViewer entry.
  3. Click End Task for each one.

Retry Remote Support ​

  1. Return to Draftworx Desktop and launch Remote Support again.

Source ​

https://draftworx.helpjuice.com/desktop/draftworx-desktop-remote-support-not-responding

Walkthrough ​

https://scribehow.com/viewer/Draftworx_Desktop_Remote_Support_not_Responding__DX173__uCWS8u9RSGm4RIhFfbXy7g